Collecting and Using Driver Feedback, with Max Farrell

Episode 91: Collecting and Using Driver Feedback, with Max Farrell

Chad welcomes Max Farrell, the CEO of WorkHound, a company dedicated to helping people love the work they do. The company has focused on the trucking industry since 2015, providing a real-time feedback platform that is today working with more than 20,000 drivers.

What you’ll learn about in this episode:

How to reduce avoidable turnover of quality drivers
The top 5 issues trending among drivers today
How the feedback gained through anonymous surveys compares to that of internal reviews and exit interviews
The types of issues that can cause drivers to leave
Using driver feedback to solve hidden individual and systemic issues facing drivers
Using people data to make people decisions instead of relying on machine data or telematics
How addressing even minor issues shows drivers that the company is listening and trying to become better
Why the burden is on the company and its leadership to act on the feedback they receive
The power of good relationships and empathy in driver retention