Project Management and Communication, with Grant Hall

Episode 80: Project Management and Communication, with Grant Hall

Grant is a Project Manager for Lawrence Companies. Grant joins the Recruit and Retain: Trucking Edition podcast to share the initiatives the company is running to improve communication and trust and to create a culture of driver advocacy.

What you’ll learn about in this episode:

How Grant found his way into his current role through a background in sales and factory operations
Why Grant has found himself enjoying learning YouTube and the ways drivers can interact with the platform
Why Lawrence Companies believes in integrating their operations and recruiting teams to work together towards strategies and planning
What driver communication efforts Lawrence makes to create a culture of driver advocacy and openness
Why Lawrence created a “driver lounge” on Facebook that only their drivers can have access to
Why Lawrence went to one main phone number and extension for dispatch to avoid having overflow and tied up extensions, reducing missed calls by more than half
How Lawrence’s mentor group has been set up to help with onboarding and communication, and why everyone at Lawrence has obtained their CDLs
What valuable lessons Grant and his team have learned through the process of getting their CDLs
How Grant is the first Project Manager in Lawrence history, and how his role involves finding and implementing process improvements and initiatives
How Grant has been able to get drivers onboard with the idea of using video event recorders to prove what happened during incidents