Episode 25:  Operationalizing Your Values

Chad Hendricks is an entrepreneur at heart with a natural attraction to new ideas. Generating innovative ideas and seeing potential in concepts is his passion but his greatest satisfaction comes from seeing a project come to life. From creating stronger workplaces to validating a new business venture, Chad thrives on variety and challenge.

“If you don’t have the time or the budget to follow one of your values, then why is it one of your values?”

– Chad Hendricks

What you’ll learn about in this episode:

  • Why retention is more important than recruitment in 2018
  • How to bring your values into your day-to-day operations so they don’t seem like abstract ideas to your employees
  • Profiling potential employees to see if they match your company values (and what you can do if they don’t)
  • Putting your values on the wall with environmental design by putting images, quotes, stories, etc. so your values stand out and truly make your company look different than every other company
  • Using the language of your values on a day-to-day basis
  • Some concrete examples of companies (both trucking companies and companies outside the industry) who have operationalized their values
  • Fixing the problem where drivers don’t invest in their 401ks because they don’t vest by the time they leave the company
  • Why your pay-for-performance program should be built on rewarding people for doing well, not penalizing them for doing poorly
  • Ways to put your family values first like mandating vacation time, building personal relationships with every employee, and more
  • Having a meeting for how to operationalize your values that we are going to discuss in depth on next week’s show

Ways to contact Chad:

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